These terms and conditions (together with any other policies or documents referred to in them) apply to your use of the website and to the online purchase of the products (Products) listed on our website www.asprey.com (our site). Please read these terms and conditions carefully and make sure that you understand them before ordering any Products from our site.
1. ABOUT US
www.asprey.com is operated by Asprey London Limited (Asprey). We are registered in England and Wales under company number 1004355 and have our registered office at 36 Bruton Street, Mayfair, London, W1J 6QX, United Kingdom. Our VAT number is GB 238 48 31 46.
2. AVAILABILITY
2.1 All orders are subject to availability.
2.2 As we process your order, we will inform you by e-mail if any items are unavailable. Please note that the Products are not placed on order until you have completed the checkout process on our site.
3. ACCEPTANCE OF ORDERS
3.1 By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you agree to be bound unconditionally by these terms and conditions.
3.2 In order to place an order, you will be required to open an account and provide complete and accurate personal details on the order form. This will include: title, surname, first name, email address, telephone number, delivery and invoicing address.
3.3 After placing an order, you will receive an e-mail from us acknowledging receipt of your order. Please note that this email is an acknowledgment and does not mean that your order has been accepted. Your order constitutes an offer to buy a Product on these terms and conditions of sale. All orders are subject to acceptance by us and we will confirm such acceptance by sending you an e-mail informing you that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
3.4 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
4. PRICE AND PAYMENT
4.1 Product prices in GBP (£) include VAT but exclude delivery charges. If the rate of VAT changes between the date of your order and the Dispatch Confirmation, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
4.2 Deliveries to addresses within the State of New York, the State of California and the State of Florida will incur sales tax at the prevailing rate.
4.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
4.4 Whilst we make every effort to try and ensure that all prices on our site are accurate, sometimes despite our best efforts, errors do occur. We will normally verify prices as part of our dispatch procedures. If a pricing error is found in your order, we will contact you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you choose to cancel your order, we will refund or re-credit you for any sum that has been paid by you or debited from your debit/credit card for the Products. If we are unable to contact you, we will treat the order as cancelled.
4.5 Payment for all Products must be by credit or debit card. We accept payment with Visa, Visa Debit, Mastercard, Maestro, American Express and Diner’s Club cards. All orders placed are charged for immediately at the time of ordering.
4.6 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, your order will be cancelled and we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of us processing your credit/debit card payment in accordance with your order.
4.7 Customer credit offered by Asprey stores or gift cards issued by Asprey cannot be used for purchasing items on www.asprey.com.
5. DELIVERY
Your order will be delivered during normal business hours if payment has been confirmed to the address supplied during our checkout process, and fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation unless there are exceptional circumstances. Please note that there are restrictions on the locations to which we deliver Products purchased on our site.
All deliveries are made from Asprey London Limited in the United Kingdom.
Deliveries made by courier require a signature on delivery. For this reason, it is not possible to deliver to a PO Box address or a hotel. For information concerning import duty and taxes outside of the United Kingdom, please see clause 13 below.
For orders placed in GBP (Great British Pounds)
Delivery within the United Kingdom
| Goods Value | Delivery Charge |
|---|---|
| Up to £999.99 | £5 |
| £1000 and above | Complimentary |
All UK orders are sent via courier, and require a signature on delivery.
Delivery within the United States
| Goods Value | Delivery Charge |
|---|---|
| Up to £999.99 | £20 |
| £1000 and above | Complimentary |
Delivery to all other destinations (except Russia)
| Goods Value | Delivery Charge |
|---|---|
| Up to £999.99 | £25 |
| £1000 and above | Complimentary |
Orders are posted via courier and may require a signature on delivery.
Please note, an additional cost is applicable to Purple Water Fragrance orders should there be restrictions on the laws in the destination country.
For orders placed in USD (United States Dollars)
Delivery within the United States
| Goods Value | Delivery Charge |
|---|---|
| Up to $1499.99 | $20 |
| $1500 and above | Complimentary |
Delivery within the UK
| Goods Value | Delivery Charge |
|---|---|
| Up to $1499.99 | $8 |
| $1500 and above | Complimentary |
Delivery within the European Union
| Goods Value | Delivery Charge |
|---|---|
| Up to $1499.99 | $20 |
| $1500 and above | Complimentary |
Delivery to all other destinations (except Russia)
| Goods Value | Delivery Charge |
|---|---|
| Up to $1499.99 | $35 |
| $1500 and above | Complimentary |
6. RISK FOR DAMAGE AND OWNERSHIP
6.1 The Products will be your responsibility from the time of delivery. Therefore, if the packaging is damaged at the time of delivery, please check the package in the presence of the carrier in order to verify the condition of the Products. In the event of damage, please make a note on the delivery slip and contact customer services.
6.2 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
7. CANCELLATIONS, RETURNS AND REFUNDS POLICY
7.1 If you are not completely satisfied with your online purchase or the Products are not delivered in perfect condition, please return them with proof of purchase within 30 days of receipt and we will arrange for an exchange or refund, subject to availability. Unfortunately, we regret that we are unable to offer refunds on Products purchased in-store or personalised items. This policy does not affect your statutory rights.
7.2 In addition to our 30-day returns policy, you may cancel the contract within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our Products except personalised Products.
7.3 If you return a Product to us:
(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 7.2 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges .
(b) for any other reason (for instance, because you have notified us in accordance with clause 17 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, and any applicable delivery charges.
7.4 We will refund any money received from you using the same method originally used by you to pay for your purchase.
7.5 No refund or exchange will be offered on Products that you return to us incomplete, damaged or soiled.
7.6 We can organise for the return of your item(s) through our courier service. Email returns@asprey.com or call Customer Services on 0800 652 5195 from within the UK or +44 207 758 8800 from outside the UK.
8. GUARANTEE
All Asprey products are guaranteed against defects in workmanship for twelve months from the date of purchase (this in no way affects your statutory rights). However, in the unlikely event your Asprey product does not match up to our exacting standards, we will try our hardest to put matters right.
Should any manufacturing fault appear on your Asprey product within twelve months of purchase, please return it to us with proof of purchase. Where possible, we will try to repair it, or if it cannot be repaired, we will replace it for you.
For any damage resulting from normal “wear and tear”, an accident, or damage that has occurred outside of our guarantee period, please contact our Customer Service team on customerservices@asprey.com or on 0800 652 5195 from within the UK or +44 207 758 8800 who will be pleased to provide you with a quote for repair where possible.
Please be aware that repairs may take up to twelve weeks.
9. IMPORT DUTY
9.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
9.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
10. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
11. NOTICES
All notices given by you to us must be given to Asprey London Limited at 36 Bruton Street, Mayfair, London, W1J 6QX, United Kingdom. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 10 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
12. TRANSFER OF RIGHTS AND OBLIGATIONS
12.1 The contract between you and us is binding on you and us and on our respective successors and assignees.
12.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
12.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
13. EVENTS OUTSIDE OUR CONTROL
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lockouts or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks;
(f) the acts, decrees, legislation, regulations or restrictions of any government; and
(g) pandemic or epidemic.
13.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
14. WAIVER
14.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
14.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
14.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 11 above.
15. SEVERABILITY
If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
16. ENTIRE AGREEMENT
16.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
16.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
16.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
16.4 Nothing in this clause limits or excludes any liability for fraud.
17. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
17.1 We have the right to revise and amend these terms and conditions from time to time.
17.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
18. LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
19. THIRD PARTY RIGHTS
A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
20. VIRTUAL APPOINTMENTS
If you sign up for a virtual appointment with our team, we will collect certain personal information such as name, email address and telephone number. This will be for the purpose of arranging and conducting the virtual appointment and sending reminders. We will not use this information for any other purpose without your consent. Likewise, we may ask questions to help us understand your interests and requirements in order to give a better service and ensure our recommendations or the information we provide is as relevant as possible.
Our virtual appointments will be password protected and locked. Furthermore, we will not collect any payment information during a virtual appointment. Instead, should you wish to make a purchase during or after a virtual appointment, a member of our team will be happy to arrange a secure payment link to be sent to you.
LEGAL NOTICE
1. Terms of website use
These terms and conditions and any other policies referred to in these terms and conditions (together with the documents referred to on them) apply to your use of our website www.asprey.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you agree to these terms of use and to abide by them. If you do not agree to these terms of use, please refrain from using our site.
These terms and conditions do not affect your statutory rights as a consumer.
2. Information about us
www.asprey.com is a site operated by Asprey London Limited ("We"). We are registered in England and Wales under company number 1004355 and have our registered office at 36 Bruton Street, Mayfair, London, W1J 6QX, United Kingdom. Our main trading address is the same as our registered office. Our VAT number is GB 238 48 31 46.
3. Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice and without liability to you. From time to time, we may in our sole discretion restrict, suspend or change access to some parts of our site, or our entire site, temporarily or permanently to certain users.
If you have a password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
4. Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
However, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
5. Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
6. Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby will not be responsible, or liable to you or any third party, for the content or accuracy of any materials posted by you or any other user on the our site and you hereby agree to be responsible for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by Asprey as a result of any claim in respect of your use of our site.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
7. Information about you and your visits to our site
We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
8. Transactions concluded through our site
Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of sale.
11. Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
12. Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.
If you wish to make any use of material on our site other than that set out above, please address your request to customerservices@asprey.com.
13. Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
14. Trade marks
The name and mark Asprey, all other Asprey related marks and all other Asprey related marks depicted in this site, whether registered or unregistered, are Trademarks or service marks of Asprey Holdings Limited in England, Asprey London Limited in England and Asprey Limited in USA. Other Trademarks or service marks depicted in this site, whether registered or unregistered, are owned by Asprey Holdings Limited or its subsidiaries or affiliates. These other Trademarks and service marks include, but are not limited to, the following other Asprey Holdings Group Brands; Asprey London Limited and Asprey Polo Limited.
16. Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
17. Your concerns
If you have any concerns about material which appears on our site, please contact customerservices@asprey.com.
Thank you for visiting our site.
